Assistance in setting up representative manufacturers standards and start of service of new Concessions.

The standards of representation are an unavoidable constraint for the dealership; they also showcase the brand and the dealer

The after-sales service is often a cost center; it should ideally cover the fixed costs of a dealership.

To achieve this, it must adopt efficient management tools and be able to yield good ratios of productivity and profitability.

• Planning implementation, after-market dashboards, manufacturers KPIs. We design and implement monitoring tools for the workshops
• We implement these standards on your behalf by strictly following the manufacturer’s specifications

Get a new view of your network and after-sales.

Our after-market specialists carry out consulting assignments to optimize workshop and spare parts performance.

They analyse the results and implement the most relevant and adequate process.

For the manufacturer, the costs related to warranty are an important part of the budget.
The warranty also contributes to customer satisfaction.
We provide relevant solutions to identify issues related to the networks’ processing of warranty claims.
We also ensure that compliance with the procedures is respected
At a Dealership, the processing of warranty according to the constructors' standards can be complicated. We offer internal streamlining solutions to optimize the treatment of warranty.

The warranty audit must be seen as an extension of the warranty processing.
We ensure that the Dealer controls the various aspects of the Warranty and the processes defined by the Manufacturer.

This contributes to a reduction in costs.

We establish a clear picture of the position and the level of dealers in the internal management of the collateral and its implementation.

The after sales audit can draw a balance sheet of the activity by looking for vulnerabilities in the organization and in the management. We provide a comprehensive assessment of the state of the after-sales. It is paired with an action plan to get better performance.

We offer a full range of IT solutions: from  the maintenance to the implementation of customized programs, we also offer training programs for office tools users.

• Project management (implementation of DMS)

The choice of DMS, when possible, is vital as it defines all your management resources.
We help to control these with manufacturers following their specifications..

• IT developments on AS400 and Microsoft Office
• Computer maintenance
• Training on Microsoft Office
• IT Consulting and audit
• Project management
• Production of specifications
• Conception, design, and implementation of applications (dashboard, statistics, reporting, KPIs ...)
• Network Management